Staff Engineer • Senior

Who you are

You have 5+ years of experience in software engineering, particularly in building high availability systems and data infrastructure. Your expertise includes working with streaming pipelines and you have a strong understanding of conversational AI technologies. You are skilled in Python and have experience with cloud platforms like AWS, which you have used to deploy scalable applications. You thrive in collaborative environments and have a track record of influencing engineering culture and practices across teams.

You are familiar with tools like Kafka and Elasticsearch, which you have used to manage and analyze large datasets effectively. Your experience extends to containerization technologies such as Docker, enabling you to create efficient development and production environments. You are passionate about data-driven decision-making and have a keen interest in improving customer experiences through technology.

What you'll do

As a Staff Software Engineer at Decagon, you will lead the development of the Insights product suite, creating tools that provide valuable analytics on customer interactions with AI agents. You will collaborate closely with product managers and designers to ensure that the tools you build are intuitive and meet user needs. Your role will involve designing and implementing robust data pipelines that process and analyze customer conversation data in real-time.

You will also be responsible for mentoring junior engineers, sharing your knowledge of best practices in software development and data management. Your contributions will directly impact how companies understand and improve their AI agents, making customer interactions more effective and satisfying. You will work in a fast-paced environment, where your ability to adapt and innovate will be crucial to the team's success.

What we offer

Decagon provides a competitive compensation package, including a salary range of $300K to $375K, along with equity options. We offer comprehensive medical, dental, and vision benefits to ensure your well-being. Our office culture emphasizes collaboration and support, with daily lunches, dinners, and snacks provided to keep you energized throughout the day. We believe in a healthy work-life balance, offering a flexible vacation policy that allows you to take the time you need to recharge. Join us in redefining customer experience through cutting-edge technology and a commitment to excellence.