Customer Success Manager • Lead

Who you are

You have a proven track record in customer success management, ideally with experience in SaaS environments. Your ability to lead teams and drive customer satisfaction is complemented by your strategic thinking and problem-solving skills. You understand the importance of building strong relationships with clients and are passionate about helping them achieve their goals.

You thrive in a fast-paced environment and are comfortable navigating the complexities of global operations. Your communication skills are exceptional, allowing you to effectively engage with diverse teams and clients across different regions. You are data-driven and use insights to inform your strategies and decisions, ensuring that customer needs are met proactively.

Desirable

Experience in a high-growth startup or technology company is a plus. Familiarity with payroll and HR platforms will give you an edge in understanding our product and its impact on customers. A background in managing cross-functional teams will also be beneficial as you collaborate with various departments to enhance customer experiences.

What you'll do

As the Manager of Customer Success at Deel, you will lead a team dedicated to ensuring our customers are satisfied and successful with our platform. You will develop and implement strategies to improve customer engagement and retention, leveraging data to identify opportunities for growth. Your role will involve working closely with sales, product, and support teams to ensure a seamless customer journey from onboarding to ongoing support.

You will be responsible for setting performance metrics for your team and ensuring they are met consistently. Regularly reviewing customer feedback and satisfaction scores will be part of your routine, allowing you to make informed decisions that enhance our service offerings. You will also play a key role in training and mentoring your team, fostering a culture of continuous improvement and customer-centricity.

What we offer

At Deel, we offer a competitive salary and benefits package, along with the opportunity to work in a fast-growing company that is redefining the future of work. You will be part of a diverse and inclusive team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.