Solutions Engineer • Mid-Level

Who you are

You are a problem solver with a genuine passion for helping others succeed. You thrive in collaborative environments and are driven by the desire to make a lasting impact on customer experiences. You possess traits such as curiosity, optimism, persistence, and empathy, which are fundamental to your success in this role. You understand that every conversation matters and are committed to elevating each interaction with clients. You may not meet every single requirement, but your ambition and drive make you a strong candidate for this position.

What you'll do

As a Solutions Architect at Dialpad, you will play a pivotal role in ensuring customers are set up for success from their very first interaction. You will guide clients through the onboarding process, providing support and insights that help them leverage Dialpad's AI-powered platform effectively. Your problem-solving prowess will be crucial in addressing client needs and ensuring they have a seamless experience. You will collaborate closely with various teams to refine processes and enhance the overall customer journey, making a significant impact on client satisfaction and retention.

What we offer

Dialpad offers a dynamic work environment where you can grow your skills and contribute to a mission-driven company. You will be part of a team that values continuous evolution and innovation, leveraging industry-leading AI to improve both the platform and your own professional development. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.