About Dialpad
Transforming business communications with AI technology
Key Highlights
- Headquartered in San Ramon, CA with 1,000+ employees
- $450 million raised in funding for R&D
- Serves clients like Asana, Stripe, TED, and Uber
- Integrates with Slack, Google Workspace, and Salesforce CRM
Dialpad is an AI-powered cloud communications platform headquartered in San Ramon, CA, that transforms how businesses communicate. With over 1,000 employees and $450 million in funding, Dialpad serves notable clients like Asana, Stripe, TED, and Uber. The platform offers seamless integration with to...
🎁 Benefits
Dialpad provides company stock options, a continued education stipend, and stipends for cell phone, home internet, and gym memberships. Employees enjo...
🌟 Culture
Dialpad fosters a culture focused on innovation and AI-driven solutions, encouraging a remote-friendly environment that supports collaboration across ...
Overview
Dialpad is hiring a Senior Product Manager to lead the strategy and delivery of their AI-powered contact center solution. You'll collaborate with Engineering and Design to enhance customer service capabilities. This role requires strong ambition and a drive for success.
Job Description
Who you are
You have a proven track record as a Senior Product Manager, ideally with experience in AI-powered solutions or customer communications. You possess strong strategic thinking skills and are adept at leading cross-functional teams to deliver impactful products. Your ambition drives you to exceed expectations, and you thrive in collaborative environments where every conversation matters.
You are curious and persistent, always seeking to understand customer needs and how to best address them through innovative solutions. Your empathetic nature allows you to connect with team members and stakeholders alike, fostering a culture of inclusion and support. You are not just a manager; you are a leader who inspires others to achieve their best.
What you'll do
In this role, you will lead the strategy and roadmap for Dialpad Support, an AI-powered contact center solution. You will work closely with Engineering and Design teams to develop features that enhance how customers provide services to their users. Your responsibilities will include defining product vision, conducting user research, and collaborating with marketing and sales to ensure successful product launches. You will also be responsible for tracking product performance and iterating on features based on user feedback.
You will engage with various stakeholders, including customer experience teams, to drive alignment and ensure that the product meets market needs. Your role will require you to balance short-term goals with long-term vision, ensuring that Dialpad remains at the forefront of customer communications technology.
What we offer
Dialpad offers a dynamic work environment where innovation is encouraged, and every team member has the opportunity to contribute to the company's mission. You will be part of a team that values collaboration and continuous improvement, leveraging AI to enhance customer interactions. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in transforming how businesses communicate with their customers.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Dialpad.
Similar Jobs You Might Like
Based on your interests and this role
Senior Product Manager
Amazon is hiring a Senior Product Manager to lead the development of a core product for in-store operations. You'll work cross-functionally to enhance customer experiences and drive implementation strategies. This role requires strong leadership and collaboration skills.
Technical Product Manager
liblab is hiring a Senior Technical Product Manager to oversee core technology platform capabilities. You'll work on building and maintaining SDKs in multiple languages. This position requires experience in product-led growth and the developer-tools ecosystem.
Senior Product Manager
Everlywell is hiring a Senior Product Manager for their Clinical Platform to connect patients with providers and improve health outcomes. You'll navigate complex clinical operations and regulatory constraints while driving product development. This role requires significant experience in product management.