About DigiCert
Securing the web with trusted SSL certificates
Key Highlights
- Over 1 million domains secured for major clients
- Headquartered in Lehi, Utah
- Raised over $200 million in funding
- Employs between 251 and 1,000 people
DigiCert, headquartered in Lehi, Utah, is a leading provider of SSL certificates and PKI solutions, securing over 1 million domains for customers like Microsoft, Facebook, and LinkedIn. With a focus on strong encryption and high authentication standards, DigiCert has raised over $200 million in fund...
🎁 Benefits
DigiCert offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
DigiCert fosters a culture of security excellence and innovation, emphasizing a customer-first approach and a commitment to continuous improvement in ...
Overview
DigiCert is hiring an Associate Authentication Analyst to ensure the quality of internal and customer-facing validation products. You'll engage with customers through various channels and analyze validation test data. This position is entry-level and offers a hybrid work schedule.
Job Description
Who you are
You are a detail-oriented and energetic individual looking to start your career in the tech industry. You have a strong desire to ensure quality in customer-facing products and enjoy engaging with customers through various communication channels. You are comfortable with research and verification tasks, and you have a knack for recognizing trends in customer interactions. You are eager to learn and grow within a supportive team environment.
What you'll do
As an Associate Authentication Analyst at DigiCert, you will be responsible for executing validation scripts and reviewing completed test results to ensure the quality of our validation products. You will interact with customers via phone, chat, and email, projecting a professional company image while addressing their inquiries. Your role will involve researching customer organizations and verifying contact details online, as well as analyzing validation test data to determine the effectiveness of our systems. You will document trends in customer calls and alert supervisors to any significant findings, contributing to the continuous improvement of our services.
What we offer
DigiCert provides a full-time hybrid work schedule, requiring in-office attendance on Tuesdays and Wednesdays. You will be part of a dynamic team that values collaboration and innovation. The position offers a competitive hourly wage of $19.23, along with a 5% annual bonus. We encourage individuals from historically underrepresented groups to apply, as we believe diverse teams build better products.
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