About DigiCert
Securing the web with trusted SSL certificates
Key Highlights
- Over 1 million domains secured for major clients
- Headquartered in Lehi, Utah
- Raised over $200 million in funding
- Employs between 251 and 1,000 people
DigiCert, headquartered in Lehi, Utah, is a leading provider of SSL certificates and PKI solutions, securing over 1 million domains for customers like Microsoft, Facebook, and LinkedIn. With a focus on strong encryption and high authentication standards, DigiCert has raised over $200 million in fund...
🎁 Benefits
DigiCert offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
DigiCert fosters a culture of security excellence and innovation, emphasizing a customer-first approach and a commitment to continuous improvement in ...
Overview
DigiCert is hiring a Customer Experience Specialist to ensure the quality of internal and customer-facing validation products. You'll engage with customers through various channels and analyze validation test data. This role is ideal for detail-oriented individuals looking to start their career in customer support.
Job Description
Who you are
You are a detail-oriented and energetic individual who thrives in a customer-focused environment. With a strong desire to ensure quality in customer interactions, you are ready to engage with clients through phone, chat, and email. Your ability to recognize and document trends in customer calls will help improve the overall customer experience. You are comfortable researching customer organizations and verifying contact details online, ensuring that you provide accurate information to clients.
You possess excellent communication skills, allowing you to project a professional company image in all interactions. Your enthusiasm for helping others and your attention to detail make you a perfect fit for the Customer Experience Specialist role. You are eager to learn and grow within the company, contributing to the success of DigiCert's mission to provide secure digital experiences.
What you'll do
As a Customer Experience Specialist at DigiCert, you will be responsible for executing validation scripts and reviewing completed test results. Your role will involve packaging these results into a Transferable validation product, ensuring that our offerings meet the highest standards. You will answer pre-sales and customer inquiries via phone, email, and live chat, providing timely and accurate information to enhance customer satisfaction.
In addition to direct customer interactions, you will analyze validation test data to determine whether systems are functioning as intended. By recognizing patterns and trends in customer calls, you will alert supervisors to any issues that may arise, contributing to continuous improvement in our services. Your proactive approach will help ensure that DigiCert maintains its reputation as a leader in intelligent trust.
What we offer
DigiCert offers a full-time hybrid schedule, requiring in-office attendance on Tuesdays and Wednesdays. You will work 40 hours per week, with a competitive hourly rate of $19.23 plus a 5% annual bonus. Joining our team means being part of a company that values diversity and encourages individuals from historically underrepresented groups to apply. We are committed to fostering an inclusive environment where everyone can thrive and contribute to our mission of securing digital interactions.
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