About Docebo
Transforming corporate learning with AI-driven solutions
Key Highlights
- Headquartered in Toronto, ON with global offices
- Serves major clients including Amazon, Walmart, and Coca-Cola
- $6.1 million raised in funding to date
- Two successful IPOs completed
Docebo is a leading provider of a multi-product learning suite designed to transform corporate training. Headquartered in the Fashion District of Toronto, ON, Docebo serves major clients like Amazon, Walmart, and Coca-Cola. With a focus on international expansion, the company has raised $6.1 million...
🎁 Benefits
Docebo offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
🌟 Culture
Docebo fosters a culture of innovation and adaptability, focusing on leveraging AI and technology to enhance learning experiences. The company values ...
Overview
Docebo is hiring a Technical Account Manager to build and deepen customer relationships, ensuring their success with the Docebo learning platform. This role requires a strong understanding of customer workflows and the ability to provide strategic guidance.
Job Description
Who you are
You have a strong background in customer relationship management and a passion for helping clients achieve their goals. You understand the importance of aligning customer needs with technical solutions, and you thrive in a collaborative environment where you can act as a liaison between technical teams and customers. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to bridge gaps and foster strong partnerships.
You are detail-oriented and proactive, always looking for ways to improve processes and enhance customer satisfaction. Your experience in the learning management system (LMS) space gives you insights into how technology can transform learning experiences. You are comfortable navigating complex customer environments and are skilled at identifying opportunities for efficiency gains.
What you'll do
As a Technical Account Manager at Docebo, you will be responsible for building and nurturing relationships with assigned customers, ensuring they are successful in utilizing the Docebo learning platform. You will work closely with key stakeholders to understand their workflows and business initiatives, providing strategic guidance and technical support as needed. Your role will involve continuous monitoring and improvement of the platform to meet customer needs effectively.
You will act as an extension of the customer's team, advocating for their interests while collaborating with internal resources to resolve issues and identify opportunities for enhancement. Your goal is to make every customer a lifelong partner, ensuring they derive maximum value from the Docebo solutions. You will also engage in regular check-ins and feedback sessions to assess customer satisfaction and address any concerns proactively.
What we offer
At Docebo, you will join a dynamic team that values innovation and collaboration. We offer a supportive work environment where your contributions are recognized and valued. You will have the opportunity to work with cutting-edge technology and be part of a company that is redefining the future of learning. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.
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