Technical Account Manager • Mid-Level

Who you are

You are a seasoned Technical Account Manager with a strong background in post-implementation customer support and account management. You thrive in complex environments and are committed to driving customer success by delivering tailored, effective solutions. Your proactive problem-solving skills and excellent communication abilities make you a valuable asset to any team. You have a deep understanding of technical platforms and a passion for helping customers maximize the value of their investments. You excel at fostering long-term partnerships and enhancing the overall customer experience through exceptional service and proactive solutions. Your leadership will be instrumental in ensuring customer satisfaction and success.

What you'll do

In this role, you will serve as the primary contact for large customers, addressing their post-implementation technical needs. You will collaborate closely with cross-functional teams to resolve complex issues and optimize platform performance. Your responsibilities will include providing ongoing technical guidance to customers, ensuring they receive the support they need to succeed. You will proactively identify and address customer concerns, driving value through our technology platform. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in this position. You will also play a key role in enhancing customer relationships and ensuring that our customers are satisfied with our services.

What we offer

We work Flexible First, allowing you to perform this role remotely anywhere within Ontario, Canada. Joining Marqeta means being part of a team that values collaboration and innovation. You will have the opportunity to work with a diverse group of professionals dedicated to delivering exceptional customer experiences. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate.