About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
π Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
π Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Customer Operations β’ Lead
DoorDash USA β’ Tempe - Hybrid
Overview
DoorDash is seeking a Team Lead for their Marketplace Quality team to oversee operations and ensure high-quality service for consumers, merchants, and dashers. This role requires strong leadership and problem-solving skills.
Job Description
Who you are
You have a proven track record in operations management, ideally with experience in quality assurance or customer service environments. You possess strong leadership skills and are adept at fostering team collaboration and engagement. You are an operator and a problem solver who thrives in fast-paced environments, and you understand the importance of maintaining high standards of quality and speed in service delivery. Your experience includes managing teams and driving performance metrics, ensuring that your team meets and exceeds expectations. You are committed to building a culture of trust and safety within the community you serve, and you are passionate about improving processes and outcomes.
What you'll do
As a Team Lead on the Marketplace Quality Team, you will manage a team of Marketplace Quality agents responsible for investigating and mitigating negative behaviors affecting delivery quality. You will oversee daily operations, ensuring that your team provides the highest quality care to consumers, merchants, and dashers. You will conduct deep-dive analyses on quality concerns, implement strategies to enforce quality standards, and drive improvements in service delivery. You will collaborate closely with your team and other departments to enhance the overall customer experience and uphold DoorDashβs Trust and Safety brand. You will report to a Marketplace Quality Supervisor and will be responsible for maintaining operational excellence while supporting your team's professional development.
What we offer
DoorDash offers a dynamic work environment where you can make a significant impact on the quality of service provided to our community. You will have the opportunity to work with a dedicated team focused on continuous improvement and innovation. The role includes a flexible schedule with an in-office requirement of two times per month, allowing for a hybrid work experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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