About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
π Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
π Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Customer Success Manager β’ Mid-Level
DoorDash USA β’ Tempe - On-Site
Overview
DoorDash is hiring a Strategic Customer Success Manager to enhance relationships with In-Store customers and drive their success with the SevenRooms platform. This role requires strong problem-solving skills and the ability to navigate executive relationships.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within the hospitality or technology sectors. Your ability to build strong relationships with clients is complemented by your strategic thinking and problem-solving skills. You thrive in collaborative environments and enjoy working cross-functionally with various teams to ensure customer satisfaction and success. You are comfortable navigating complex business challenges and have experience influencing outcomes across large organizations. Your communication skills are top-notch, allowing you to articulate value propositions effectively to stakeholders at all levels.
Desirable
Experience with the SevenRooms platform or similar hospitality technology solutions is a plus. Familiarity with data-driven decision-making and customer engagement strategies will set you apart. You are adaptable and open to learning, eager to grow your expertise in customer success management.
What you'll do
As a Strategic Customer Success Manager, you will own and nurture relationships with DoorDashβs largest In-Store customers, acting as a trusted advisor and strategic partner. You will lead account strategy and guide customers in realizing the full value of the SevenRooms platform, ensuring they achieve measurable business impact. Your responsibilities will include driving customer retention, identifying growth opportunities, and ensuring a world-class experience for your clients. You will collaborate closely with Sales, Account Development, Product, and other teams to create a seamless customer journey. Your role will involve some fieldwork for on-site customer engagement and participation in industry events, enhancing your understanding of customer needs and market trends.
What we offer
At DoorDash, you will join a dynamic team that values ownership, collaboration, and continuous learning. We provide the tools and support necessary for you to grow your career in customer success. You will have the opportunity to work in a fast-paced environment where your contributions directly impact customer satisfaction and business growth. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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