About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Customer Success • Mid-Level
Overview
DoorDash is hiring a Customer Success Specialist to support the SevenRooms product and drive long-term customer success. You'll manage a portfolio of clients and help hospitality operators maximize the value of DoorDash’s In-Store solutions. This role requires strong relationship management skills and a data-driven approach.
Job Description
Who you are
You have experience in customer success or a related field, ideally within the hospitality or technology sectors. You excel at building strong relationships with clients and have a knack for understanding their needs and challenges. You thrive in a collaborative environment and enjoy working cross-functionally to drive customer success. You are data-driven and can leverage insights to help clients optimize their use of the product. You possess excellent communication skills, allowing you to convey complex information clearly and effectively. You are adaptable and can manage multiple priorities in a fast-paced setting, ensuring that customer needs are met promptly and effectively.
What you'll do
As a Customer Success Specialist, you will manage a portfolio of customers, guiding them through the entire lifecycle of the SevenRooms product. You will be responsible for onboarding new clients, providing training, and ensuring they are equipped to utilize the platform effectively. You will analyze customer data to identify opportunities for growth and optimization, helping clients maximize the value they receive from DoorDash’s In-Store solutions. You will collaborate with the Customer Success Manager and other team members to develop strategies that enhance customer satisfaction and retention. Additionally, you will participate in team-building events and training sessions, contributing to a culture of continuous learning and improvement.
What we offer
At DoorDash, we value ownership, collaboration, and continuous learning. You will have the opportunity to grow your career within a supportive team environment. We offer a flexible work schedule that includes both in-office and remote work, allowing you to balance your professional and personal life. You will also have the chance to travel for in-person collaboration and team-building activities, enhancing your connections with colleagues and clients alike. Join us in making a significant impact in the hospitality industry by helping operators unlock the full potential of their operations.
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