About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
User Researcher • Mid-Level
Overview
DoorDash is seeking a User Experience Researcher to shape insights and innovation for their Commerce Platform. You'll collaborate with cross-functional teams to enhance user experiences for Merchants, Dashers, and Customers. This role requires strong research skills and the ability to work autonomously.
Job Description
Who you are
You have a background in user experience research, ideally with experience in B2B2C environments — you understand how to gather insights that influence product strategy and improve user experiences. You are comfortable working with diverse audiences, including Merchants, Dashers, and Customers, and can balance their needs effectively. Your communication skills are strong, allowing you to collaborate seamlessly with Designers, Product Managers, and other stakeholders. You thrive in a hybrid work environment, demonstrating flexibility and adaptability in your approach to research and collaboration.
Desirable
Experience with qualitative and quantitative research methods is a plus — you can design studies that yield actionable insights. Familiarity with user testing and iterative design processes will help you contribute effectively to product development. A passion for understanding user behavior and decision-making processes will set you apart in this role.
What you'll do
As a User Experience Researcher at DoorDash, you will proactively shape insights that guide the Commerce Platform team — your research will inform product decisions and help the company explore new opportunities. You will conduct high-velocity research to understand how Merchants choose white-label solutions and how Consumers interact with these products. Your work will involve iterative testing of existing products and upcoming innovations, ensuring that each launch meets user expectations. You will collaborate closely with cross-functional partners to balance the needs of all stakeholders, including Merchants, Consumers, and Dashers. Reporting directly to the Head of Merchant Research, you will play a crucial role in influencing product and company strategy.
What we offer
DoorDash provides a dynamic work environment where your insights can lead to significant impact — you will have the autonomy to explore innovative research methods and contribute to meaningful projects. The company values collaboration and encourages you to share your findings with the broader team. You will have opportunities for professional growth and development, working alongside talented individuals who are passionate about enhancing user experiences. The hybrid work model allows for flexibility, with at least one day a week spent in the office to foster team collaboration and connection.
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