Customer Operations • Lead

Who you are

You are a strong, people-focused leader who thrives on guiding technical teams and improving service delivery. With a passion for high-quality technical support, you bring leadership excellence and operational focus to your role. You enjoy coaching teams, solving complex issues, and driving continuous improvement, making you an ideal fit for the Supervisor, Field Services position at Dyopath.

You understand the importance of exceptional client support and are committed to shaping an outstanding support experience. Your leadership will directly influence team performance, service consistency, and client satisfaction. You are dedicated to fostering a supportive and collaborative environment where skilled professionals can thrive.

Desirable

Experience in a technical support or field services environment is a plus, as is familiarity with service delivery best practices. You are open to continuous learning and development, eager to take advantage of the growth opportunities Dyopath offers through development programs and certifications.

What you'll do

As the Supervisor, Field Services, you will lead a team of field service professionals, ensuring they have the resources and support needed to excel in their roles. You will be responsible for guiding your team in delivering exceptional service to clients, addressing any challenges that arise, and implementing strategies for continuous improvement.

Your role will involve monitoring team performance, providing coaching and feedback, and facilitating professional development opportunities. You will collaborate closely with other departments to ensure a seamless service experience for clients, leveraging your operational focus to enhance service delivery.

You will also play a key role in shaping the culture of your team, promoting a collaborative environment where teamwork and shared success are valued. Your leadership will be instrumental in driving the team's success and ensuring that Dyopath continues to be recognized for its exceptional service.

What we offer

At Dyopath, we invest in your growth through various development programs and leadership pathways. You will enjoy a supportive and collaborative work environment, where teamwork and learning are prioritized. Our award-winning culture is built on the foundation of exceptional service, and we extend that commitment to our teams.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and a 401(k) plan with company match. Additionally, you will have access to flexible paid time off options, including a “You Pick a Day” paid holiday, as well as FSA and HSA options. Join us at Dyopath and be part of a team that values your contributions and supports your professional growth.