Field Support Manager • Lead

Who you are

You have a strong technical background and experience in field service management — you understand the intricacies of leading a team while also being hands-on in the field. Your customer-focused approach ensures that you prioritize patient care and satisfaction in every interaction. You thrive in fast-paced environments and are energized by the challenges that come with high-growth companies. Your leadership style is collaborative, and you enjoy mentoring and developing your team to achieve their best performance. You are adaptable and can navigate the evolving landscape of the healthcare technology industry, particularly in surgical robotics.

What you'll do

As the Field Support Manager, you will lead and develop a high-performing team of Field Support Engineers, ensuring they have the resources and support needed to excel in their roles. You will operate as a player/coach, balancing your responsibilities between leadership and hands-on service. Your role will involve overseeing operational processes, providing mentorship, and ensuring that your team meets the needs of surgeons and patients effectively. You will also be responsible for developing strategies to improve service delivery and enhance customer satisfaction, all while maintaining a focus on innovation and quality in surgical robotics.

What we offer

At PROCEPT BioRobotics, you will embark on a career journey that emphasizes continuous growth and development. We are committed to creating an environment where our employees can thrive and make a meaningful impact on patient care. You will have the opportunity to work with cutting-edge technology in the field of surgical robotics, contributing to the advancement of treatment options for benign prostatic hyperplasia. We value our people and strive to uphold a culture of trust, collaboration, and excellence.