Customer Success • Senior

Who you are

You have a strong technical background with hands-on experience in key IT domains, particularly in Observability, Cybersecurity, and Enterprise Search. Your understanding of technology trends is complemented by a growth mindset, and you are eager to learn and implement new technologies. You are passionate about aligning technology solutions with customer business objectives and have a knack for onboarding customers and securing their adoption of new tools. While previous experience with Elastic solutions is not required, your willingness to adopt and apply their suite of solutions effectively is critical. You thrive in a role that requires you to be a Trusted Technical Advisor, guiding customers through their journey with Elastic's offerings.

Desirable

Experience in cloud-based software solutions is highly valued, as is a proactive approach to staying updated with the latest technology trends. A background in customer-facing roles where you have successfully driven technology adoption will set you apart. You are comfortable navigating complex technical discussions and can translate customer needs into actionable solutions.

What you'll do

In this role, you will be responsible for driving the consumption of Elastic solutions by aligning them with customer business objectives. You will onboard customers, ensuring they understand how to leverage the full potential of Elastic's offerings. Your role will involve facilitating expansion opportunities and securing customer adoption through effective communication and support. You will act as a bridge between the technical team and the customer, ensuring that all parties are aligned and informed throughout the process. You will also engage with customers to understand their challenges and provide tailored solutions that meet their needs. Your expertise will help customers unlock the full potential of their data through Elastic's search and AI capabilities.

What we offer

Elastic provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technology and collaborate with a team of experts in the field. The company values continuous learning and offers resources for professional development. You will be part of a mission-driven organization that is committed to helping businesses harness the power of their data. Elastic also offers competitive compensation and benefits, ensuring that you are rewarded for your contributions to the team and the company’s success.