About Elastic
Real-time data search and analytics for everyone
Key Highlights
- Headquartered in Union Square, San Francisco, CA
- Over 17,000 customers including eBay, Netflix, and Uber
- $162 million raised in Series C funding
- Developers of the Elastic Stack: Elasticsearch, Kibana, Beats, Logstash
Elastic, headquartered in Union Square, San Francisco, CA, is a leading provider of real-time data search and analytics software. The company develops the Elastic Stack, which includes popular open-source tools like Elasticsearch, Kibana, Beats, and Logstash, and serves over 17,000 organizations, in...
🎁 Benefits
Elastic offers fully paid health coverage for employees and their families, flexible work schedules, and a generous vacation policy. Employees enjoy a...
🌟 Culture
Elastic fosters a distributed workforce, emphasizing flexibility and work-life balance. The company values open-source development and encourages empl...
Customer Support • Mid-Level
Overview
Elastic is hiring a Manager for their Customer Support team to lead and enhance customer service operations. You'll work closely with a diverse team to ensure customer satisfaction and support the company's innovative AI solutions. This role requires strong leadership and communication skills.
Job Description
Who you are
You have a proven track record in customer support management, ideally with experience in technology or software industries. Your leadership style fosters collaboration and empowers team members to excel in their roles. You understand the importance of customer satisfaction and are passionate about creating positive experiences for users. You thrive in a distributed work environment and are adept at managing teams across different time zones and cultures. Your communication skills are exceptional, allowing you to effectively convey information and motivate your team. You are comfortable with data-driven decision-making and can analyze customer feedback to improve service delivery.
What you'll do
As the Manager of Customer Support at Elastic, you will oversee the support team, ensuring they deliver exceptional service to customers using the Elastic Search AI Platform. You will develop and implement strategies to enhance customer engagement and satisfaction, leveraging your understanding of customer needs and industry trends. You will collaborate with cross-functional teams to address customer issues and drive improvements in product offerings. Your role will involve training and mentoring team members, fostering a culture of continuous learning and development. You will analyze support metrics to identify areas for improvement and implement best practices to optimize team performance. Additionally, you will represent the voice of the customer within the organization, advocating for their needs and ensuring they are met.
What we offer
Elastic provides a vibrant and inclusive work environment where you can collaborate with talented individuals from diverse backgrounds. We offer competitive compensation and benefits, including flexible work arrangements to support your work-life balance. You will have the opportunity to work with cutting-edge technology and contribute to innovative solutions that empower businesses and individuals. Join us in our mission to make data accessible and actionable for everyone.
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