About Clutch
Transforming loan applications for credit unions
Key Highlights
- Headquartered in Half Moon Bay, California
- Specializes in loan application and recapture portals
- Serves numerous credit unions across the U.S.
- Focus on real-time data integration for financial insights
WithClutch is a fintech company headquartered in Half Moon Bay, California, specializing in loan application and recapture portals tailored for credit unions. By leveraging intelligent user experiences and integrating third-party data sources, WithClutch helps financial institutions discover real-ti...
🎁 Benefits
Employees enjoy competitive salaries, equity options, flexible PTO, and a remote-friendly work policy, promoting a healthy work-life balance....
🌟 Culture
WithClutch fosters a culture focused on innovation and user-centric design, encouraging employees to think creatively and prioritize customer needs in...
Customer Success Manager • Senior
Overview
Clutch is hiring a Senior Manager, Customer Success to lead a team of Customer Success Managers serving mid-market and strategic customers. You'll focus on driving post-implementation success and building scalable processes. This role requires strong leadership and relationship management skills.
Job Description
Who you are
You have extensive experience in customer success management, ideally with a focus on complex, relationship-driven clients. You understand the importance of driving post-implementation success and ensuring customers realize measurable value from their partnerships. Your leadership style is collaborative, and you are comfortable coaching team members on executive-level renewals while building repeatable frameworks that scale across the organization.
You thrive in a high-trust, high-accountability culture and are adept at working closely with cross-functional teams, including Product, Support, and Professional Services. You have a proven track record of managing customer relationships and driving retention and expansion strategies. Your ability to analyze data and leverage insights to guide feature rollouts and strengthen customer adoption is a key strength.
What you'll do
As the Senior Manager of Customer Success, you will lead a team of six experienced Customer Success Managers, focusing on serving mid-market and Lighthouse Credit Unions. You will drive post-implementation success by ensuring customers deploy new features effectively and expand their partnerships with Clutch. Your role will involve owning outcomes across retention and expansion sourcing, as well as building scalable processes and playbooks within the Customer Success organization.
You will work closely with executives at Credit Unions of all sizes, guiding them through onboarding, adoption, and long-term growth. Your leadership will help shape the evolution of Clutch's Customer Success organization from a high-touch, fast-moving startup into a scalable, data-driven structure. You will be responsible for developing and implementing strategies that enhance customer satisfaction and drive business growth.
What we offer
Clutch offers a dynamic work environment where you can make a significant impact on customer success and satisfaction. You will have the opportunity to work with a talented team and contribute to the growth of the organization. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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