Solutions Engineer • Senior

Who you are

You have extensive experience in solutions architecture, particularly in observability, and a deep understanding of how to leverage Elastic's Observability solutions to meet customer needs. You are a trusted advisor who collaborates effectively with sales teams, customers, and partners, ensuring that innovative solutions are designed and implemented successfully. Your curiosity drives you to continually learn and challenge the status quo, making you a valuable asset in helping customers tackle observability challenges.

You possess a strong technical background, with a focus on infrastructure monitoring and the ability to communicate complex concepts clearly to both technical and non-technical stakeholders. Your experience includes working with Elastic and OpenTelemetry standards, allowing you to provide expert guidance on best practices and implementation strategies. You thrive in a collaborative environment and are motivated by the opportunity to make a meaningful impact on customer success.

Desirable

Experience with cloud-based solutions and a solid understanding of data security and privacy practices are highly desirable. Familiarity with the broader Elastic ecosystem and its applications in various industries will set you apart as a candidate. You are also comfortable navigating the complexities of customer requirements and translating them into actionable solutions.

What you'll do

In this role, you will serve as the technical lead and trusted advisor for Elastic's Observability solutions, focusing on infrastructure monitoring. You will work closely with customers to understand their unique challenges and design tailored solutions that leverage Elastic's capabilities. Your responsibilities will include conducting technical workshops, providing hands-on support during implementation, and ensuring that customers achieve their desired outcomes with Elastic's products.

You will collaborate with sales teams to identify opportunities for growth and assist in the development of proposals that highlight the value of Elastic's Observability solutions. Your role will also involve staying up-to-date with industry trends and advancements in observability, allowing you to provide insights and recommendations that enhance customer engagement and satisfaction.

What we offer

Elastic offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team of professionals who are passionate about technology and innovation. We provide a supportive culture that encourages continuous learning and professional development, ensuring that you have the resources you need to excel in your role.

We believe in the importance of work-life balance and offer flexible working arrangements to accommodate your needs. As part of our commitment to employee well-being, we provide competitive compensation and benefits packages that reflect our appreciation for your contributions to the team. Join us at Elastic and help shape the future of observability solutions.