Emplifi

About Emplifi

Transforming customer engagement with AI-driven insights

🏒 TechπŸ‘₯ 501-1000 employeesπŸ“… Founded 1995πŸ“ Easton, Columbus, OHπŸ’° $34m⭐ 3.3
B2BEnterpriseMarketingCustomer serviceSaaSCloud Computing

Key Highlights

  • 7,000+ clients including Delta Air Lines & Ford Motor Company
  • $34 million raised in Series B funding
  • Headquartered in Easton, Columbus, OH
  • Offers cloud products for social media management

Emplifi is an AI-powered customer engagement platform headquartered in Easton, Columbus, OH, that helps brands enhance their customer experience across social media. With over 7,000 clients including Delta Air Lines and Ford Motor Company, Emplifi offers a suite of cloud products designed to optimiz...

🎁 Benefits

Emplifi offers competitive salaries, equity options, flexible remote work policies, and generous PTO to promote work-life balance. Employees also bene...

🌟 Culture

Emplifi fosters a culture of innovation and adaptability, focusing on data-driven insights to enhance customer experiences. The company values collabo...

Skills & Technologies

Overview

Emplifi is seeking a Senior Software Engineer to build and maintain applications for their Ratings & Reviews product. You'll primarily work with Java in a collaborative environment. This role requires prior engineering experience, ideally in E-commerce and SaaS.

Job Description

Who you are

You have 5+ years of software engineering experience, ideally within the E-commerce and SaaS space β€” you've built and maintained applications and back-end services that enhance customer engagement and drive product sales. Your expertise in Java allows you to develop robust web services that meet the needs of top brands.

You thrive in collaborative environments and enjoy working with cross-functional teams β€” your ability to communicate effectively with product managers, designers, and other engineers ensures that projects run smoothly and efficiently. You are open-minded and adaptable, ready to embrace new technologies and ideas.

Your experience includes a strong focus on backend development β€” you understand the intricacies of building scalable applications and have a keen eye for optimizing performance. You are familiar with best practices in software development, including code reviews, testing strategies, and production monitoring.

You are passionate about customer engagement and understand the importance of delivering connected, empathetic experiences β€” your work contributes to building trust and boosting conversions for leading brands. You are motivated by the impact your work has on customer relationships and loyalty.

Desirable

Experience with cloud services and modern development tools is a plus β€” you are eager to learn and grow in an environment that encourages professional development. Familiarity with agile methodologies and a proactive approach to problem-solving will help you succeed in this role.

What you'll do

As a Senior Software Engineer at Emplifi, you will play a vital role in building and maintaining the Ratings & Reviews product within the Social Commerce group. Your primary focus will be on developing web services using Java, ensuring that they are efficient, scalable, and reliable. You will collaborate closely with product managers and designers to understand user needs and translate them into technical solutions.

You will be responsible for designing and implementing new features that enhance the customer experience β€” your contributions will directly impact how brands collect and showcase customer feedback. You will also work on optimizing existing services, ensuring they perform well under high load and provide valuable insights into customer sentiment.

In this role, you will participate in code reviews and mentor junior engineers, sharing your knowledge and best practices to foster a culture of continuous improvement. You will also engage in regular discussions with your team to brainstorm new ideas and approaches to enhance the product.

Your work will involve integrating the Ratings & Reviews platform with various channels, including email, SMS, and apps β€” you will ensure that the integration is seamless and provides a consistent experience for users. You will also be involved in troubleshooting and resolving any issues that arise in production, ensuring that the services remain reliable and performant.

What we offer

Emplifi provides a supportive and open-minded culture, with high levels of trust and flexibility. You will have opportunities for professional growth and development, with the possibility to learn new and cutting-edge technologies. Our modern offices in KarlΓ­n offer a collaborative environment, complete with a big terrace and grill for team gatherings.

We encourage you to apply even if your experience doesn't match every requirement β€” we value diverse perspectives and are committed to building a team that reflects the communities we serve. Join us at Emplifi and be part of a mission to empower brands to deliver exceptional customer experiences.

Interested in this role?

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