Customer Support • Entry-Level

Who you are

You are a dedicated individual with a passion for delivering exceptional customer service. You thrive in a fast-paced environment and are driven to ensure that every interaction reflects Entrata's values and high standards. Your ability to communicate effectively with residents and prospective tenants is key to your success in this role. You understand the importance of adaptability and intelligence in a customer-facing position, and you are eager to contribute to a team that values collective excellence.

You possess a strong desire to refine living experiences for residents and are committed to upholding the company's mission. Your previous experience in customer service or a related field has equipped you with the skills necessary to handle various inquiries and provide solutions efficiently. You are comfortable working with diverse teams and are open to different perspectives, which enhances your ability to connect with customers.

What you'll do

As a Contact Center Professional at Entrata, you will act as a virtual Leasing Professional, engaging with apartment communities and residents across the nation. Your primary responsibility will be to handle inbound leasing, maintenance, and resident calls, ensuring that each interaction is handled with care and professionalism. You will be the first point of contact for prospective tenants, guiding them through the leasing process and addressing any questions they may have.

In this role, you will also be responsible for managing maintenance requests and ensuring that residents receive timely updates on their inquiries. Your ability to listen actively and empathize with customers will be crucial in resolving issues and enhancing their overall experience. You will work closely with other team members to ensure that all communications reflect Entrata's commitment to excellence and innovation in property management.

What we offer

Entrata provides a supportive work environment where you can grow your skills and advance your career. You will be part of a global team that values transparency and open communication, allowing you to engage with colleagues at all levels of the organization. The company offers opportunities for professional development and encourages you to take initiative in your role. You will have access to resources that help you succeed and make a meaningful impact in the lives of residents and property owners alike.