Operations Manager • Entry-Level

Who you are

You are a detail-oriented individual who thrives in a supportive role, ensuring that patients and families have a seamless experience as they begin their journey with Equip. You understand the importance of effective communication and are committed to providing excellent service to those in need of care. Your organizational skills allow you to manage multiple scheduling tasks efficiently, ensuring that all patients receive timely access to their dedicated care teams.

You are passionate about healthcare and the impact it can have on individuals' lives. You believe in the mission of Equip to provide accessible treatment for eating disorders and are eager to contribute to a team that prioritizes patient care and support. Your ability to empathize with patients and families will help you set the right expectations and guide them through the onboarding process.

Desirable

Experience in a healthcare or customer service environment is a plus, as it will help you understand the unique challenges faced by patients and families. Familiarity with scheduling software or tools will enhance your ability to manage appointments effectively. A background in operations or administrative support will also be beneficial as you navigate the responsibilities of this role.

What you'll do

As a Scheduling Operations Specialist at Equip, you will be one of the first points of contact for patients and families after admission. Your primary responsibility will be to facilitate the scheduling process, ensuring that patients are matched with the appropriate care team members. You will communicate with patients to set expectations regarding their treatment journey and provide them with the necessary resources to access care.

You will work closely with various departments within Equip to coordinate schedules and ensure that all appointments are managed efficiently. This may involve liaising with therapists, dietitians, and other care team members to confirm availability and accommodate patient needs. Your role will require you to maintain accurate records and documentation related to patient scheduling, ensuring compliance with Equip's operational standards.

In addition to scheduling, you will assist in onboarding new patients by providing them with information about Equip's services and answering any questions they may have. Your ability to empathize and communicate effectively will be crucial in helping patients feel comfortable and supported as they begin their treatment.

What we offer

Equip Health offers a fully remote work environment, allowing you to contribute to our mission from anywhere in the United States. We prioritize a culture of diversity, equity, inclusion, and belonging, ensuring that all team members feel valued and supported. As part of our commitment to employee well-being, we provide resources and accommodations to help you thrive in your role.

You will have the opportunity to work alongside a passionate and dedicated team that is making a difference in the lives of individuals with eating disorders. Equip is recognized for its innovative approach to virtual care, and you will play a vital role in supporting our patients as they access the treatment they need. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our team.