Customer Success Manager • Mid-Level

Who you are

You have a passion for customer success and a strong background in onboarding processes — you thrive in roles where you can make a direct impact on client satisfaction and success. Your experience in managing projects allows you to effectively balance the needs of various stakeholders, including business, technical, and product teams. You are dedicated to ensuring that customers have a seamless onboarding experience and are equipped with the tools they need for long-term success. You understand the importance of meeting adoption milestones and driving value realization for your clients.

You are a proactive communicator who enjoys building relationships with clients — you take pride in delivering exceptional service and ensuring that customers feel supported throughout their journey with ESO. Your ability to assess clinical resources and configure trauma registries effectively demonstrates your commitment to maximizing efficiency and client satisfaction. You are adaptable and open to expanding your role to support other products as needed, showcasing your versatility and willingness to grow.

What you'll do

In this role, you will lead the onboarding process for new Trauma Registry customers, ensuring that each client receives a tailored experience that meets their unique needs. You will collaborate closely with the Onboarding team to assess available clinical resources and configure the trauma registry for optimal performance. Your focus will be on delivering value to customers from the initial kick-off through to go-live, ensuring a smooth transition and ongoing support.

Post go-live, you will continue to support Trauma Registry customers by monitoring their progress towards adoption milestones and helping them realize the full value of the product. You will work closely with clients to address any ongoing needs and provide guidance as they navigate the system. Your role will involve regular check-ins and feedback sessions to ensure that customers are satisfied and achieving their goals.

You will also be responsible for identifying opportunities for improvement in the onboarding process and customer success strategies, contributing to the overall enhancement of ESO's offerings. Your insights will help shape the future of customer engagement and support, making a lasting impact on the organization.

What we offer

ESO values its employees and offers a supportive work environment that encourages professional growth and development. You will have the opportunity to work with a dedicated team that is committed to making a difference in the healthcare industry. We provide competitive compensation and benefits, along with a flexible work schedule that allows you to balance your professional and personal life. Join us in our mission to improve patient outcomes and support healthcare professionals in their vital work.