Customer Operations • Lead

Who you are

You have over 5 years of professional experience in a similar role, demonstrating your ability to lead teams effectively and manage operational requirements for product launches. Your strong communication skills enable you to articulate complex ideas clearly, while your organizational instincts help you maintain a balanced workload across your team. You thrive in environments that require strategic problem-solving and are adept at guiding teams through challenges, ensuring that critical issues are escalated appropriately. Your passion for team building is evident in your approach to coaching and developing team members, fostering an environment where everyone can grow and succeed.

What you'll do

As the Customer Service Product Readiness Team Lead, you will oversee the daily operations of your team, ensuring timely and accurate responses to customer inquiries. You will manage the release planning and testing processes, contributing to material validation and issue resolution as needed. Your role will involve cross-functional collaboration, representing Customer Service in initiatives that align with operational standards. You will also be responsible for maintaining accurate documentation and leading product training sessions to support team readiness. Your strategic oversight will be crucial in shaping the customer experience during product and program launches.

What we offer

Esri provides a dynamic work environment where you can make a significant impact on customer service operations. You will have the opportunity to lead a dedicated team and contribute to the success of product launches. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.