Customer Support • Entry-Level

Who you are

You have 1+ years of professional or customer service experience in a similar position, supporting responsibilities that require effective communication, prioritization, and multi-tasking skills. You are detail-oriented and possess strong problem-solving skills that enable you to provide personalized support to customers. Your ability to collaborate across teams ensures that you can help customers achieve success with Esri's solutions. You are committed to continuous learning and staying informed on systems and best practices to enhance customer satisfaction.

What you'll do

As a Customer Service Representative at Esri, you will act as the primary point of contact for customer inquiries, ensuring timely and accurate support that strengthens customer relationships. You will manage all stages of the order process—from initiation to fulfillment—while maintaining precise records and ensuring compliance with organizational standards. Your role will involve partnering with internal departments to resolve complex issues and provide insights that lead to comprehensive solutions for customers. You will analyze processes to identify areas for improvement and contribute to initiatives that enhance efficiency and customer satisfaction.

What we offer

Esri offers opportunities for professional growth and advancement within Customer Service and across the organization. You will be part of a team that values operational excellence and customer success, contributing to a culture of continuous improvement. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to grow and succeed in our organization.