It Support • Entry-Level

Who you are

You have 2+ years of relevant experience in service delivery operations, particularly in helpdesk and end-user support. Your excellent communication and customer service skills enable you to effectively resolve issues both in person and remotely. You possess the ability to troubleshoot and recommend solutions, working effectively in a fast-paced team environment as well as independently.

Your technical expertise includes desktop and laptop hardware and software support, and you are familiar with tools such as Exchange, VPN, and Active Directory. You are a team player who can lift up to 50 pounds and assist with departmental moves, adds, and changes. A high school diploma or equivalent is required, and a Bachelor's degree is preferred.

Desirable

Experience with A+ or similar certification is a plus, as is familiarity with various software applications that support future deployments. Your proactive approach to staying current on technical problems and resolutions within the hardware industry will be beneficial in this role.

What you'll do

In this role, you will resolve requests and issues in person and remotely via phone support, instant messaging, or email. You will monitor and maintain the service queue based on established service level agreements, ensuring timely responses to customer inquiries. Your responsibilities will include troubleshooting and repairing desktop technologies, printers, and handheld devices, as well as assisting with testing and evaluating various software applications.

You will also assist with maintaining up-to-date documentation within the service desk knowledge base, coordinating with colleagues on the appropriate configuration, setup, and delivery of computer-related equipment and software. Your contributions will help enhance the overall service delivery operations at Esri, ensuring that customer needs are met efficiently and effectively.

What we offer

Esri provides a supportive work environment where you can further develop your knowledge of desktop and service desk support technologies. You will have the opportunity to work alongside a team of dedicated professionals who are committed to delivering innovative customer-based solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

Join us at our Redlands headquarters and be part of a company that is dedicated to making a positive impact through technology. We offer competitive compensation and opportunities for professional growth within the organization.