Technical Writer • Mid-Level

Who you are

You are an energetic and passionate technical writer with a strong desire to inspire and support users of GIS software products. You have a knack for creating clear and meaningful user assistance documentation that helps customers succeed. Your interest in cutting-edge technology drives you to become a subject matter expert, allowing you to advocate effectively for users through your writing.

You possess excellent collaboration skills, enabling you to work closely with software engineers and product management teams. You understand the importance of aligning user assistance materials with the overall user experience and are committed to maintaining high standards in your documentation. Your ability to manage documentation throughout the software development cycle ensures that all requirements are met for successful software releases.

What you'll do

In this role, you will collaborate with software engineers to produce and maintain documentation that covers conceptual topics and step-by-step workflows. You will support a variety of user assistance materials, including installed and online help, tutorials, blog articles, and videos. Your contributions will help create a consistent and intuitive experience across software and user assistance content.

You will be part of a user assistance team that produces content aligned with Esri's style guidelines, ensuring a cohesive user experience. Additionally, you will provide functionality feedback and participate in usability testing as part of a product development team. Your ability to create and maintain a network with product management and marketing team members will be crucial in delivering high-quality user assistance materials.

What we offer

Esri offers a supportive work environment with opportunities for professional growth and development. You will have access to resources that help you excel in your role and contribute to the success of our users. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our team.