About Everbridge
Automating responses to critical events for safety
Key Highlights
- Public company (NASDAQ: EVBG) with strong market presence
- Over 6,000 customers including U.S. Department of Homeland Security
- Raised over $200 million in funding since inception
- 1,000-5,000 employees dedicated to critical event management
Everbridge, headquartered in Burlington, Massachusetts, specializes in critical event management and communication solutions. Trusted by over 6,000 customers, including major organizations like the U.S. Department of Homeland Security and the United Nations, Everbridge helps businesses manage safety...
🎁 Benefits
Everbridge offers competitive equity options, generous PTO policies, and a flexible remote work environment, along with comprehensive health benefits ...
🌟 Culture
Everbridge fosters a culture focused on safety and responsiveness, encouraging employees to innovate in critical event management. The company values ...
It Support • Mid-Level
Everbridge • Hungary - Remote
Overview
Everbridge is hiring an IT Help Desk Support Engineer to provide technical support for end-user hardware and software. This remote position requires alignment with US working hours and offers the opportunity to mentor junior team members.
Job Description
Who you are
You have a solid background in providing technical support for end-user hardware and software, with experience in diagnosing and troubleshooting a wide range of technical issues. You are comfortable assisting in the deployment and configuration of new hardware and software, and you enjoy mentoring junior IT team members to help them grow in their roles. Your ability to communicate effectively and provide excellent customer service is key to your success in this position.
What you'll do
As an IT Help Desk Support Engineer at Everbridge, you will be responsible for providing intermediate-level technical support to end users. You will diagnose and troubleshoot various technical issues, ensuring that users have the support they need to resolve their problems efficiently. You will assist in the deployment and configuration of new hardware and software, playing a crucial role in maintaining the technology that keeps the organization running smoothly. Additionally, you will mentor junior IT End User Technologist team members, sharing your knowledge and expertise to help them develop their skills and confidence in providing support.
What we offer
Everbridge offers a dynamic work environment where you can make a real impact on the safety and efficiency of organizations worldwide. You will have the flexibility to work remotely from anywhere in Hungary while aligning your working hours with US time zones. This role provides an opportunity to grow your technical skills and advance your career in IT support while contributing to a mission-driven company that values safety and preparedness.
Interested in this role?
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