About ezCater
Catering solutions for every business need
Key Highlights
- Headquartered in Boston, MA with 501-1000 employees
- $433.9 million raised in Series D funding
- Serves notable clients like JLL and the San Francisco 49ers
- Acquired GoCater in 2018 and MonkeySoft Solutions in 2019
ezCater is a leading online marketplace for business catering, headquartered in the Financial District of Boston, MA. The platform connects businesses with high-quality catering options from various food providers, including clients like JLL, RingCentral, and the San Francisco 49ers. With $433.9 mil...
🎁 Benefits
ezCater offers unlimited vacation, stock options, and comprehensive medical & dental insurance. Employees enjoy a 401k match, subsidized MBTA passes, ...
🌟 Culture
ezCater fosters a unique culture centered around technology and innovation in the hospitality industry. The company emphasizes support for small busin...
Overview
ezCater is hiring a Senior Associate in Customer Insights to conduct qualitative and quantitative research to understand customer segments and industry verticals. You'll partner with internal stakeholders to develop research plans and gather insights critical to business success.
Job Description
Who you are
You have a strong background in conducting qualitative and quantitative research, with a focus on understanding customer segments and industry verticals. You excel at partnering with internal stakeholders to identify research needs and develop comprehensive research plans that drive actionable insights. Your analytical skills allow you to clearly define research questions and approaches, ensuring that your findings are relevant and impactful.
You are passionate about transforming customer learnings into actionable insights that enhance marketing and communications strategies. Your experience in organizing and conducting primary customer research and market research equips you to effectively report on findings that inform business decisions. You thrive in collaborative environments and enjoy working closely with leadership to reinforce the voice of the customer within the organization.
What you'll do
In this role, you will lead research studies that delve into customer journeys, uncovering insights that make messaging and marketing more effective. You will be responsible for organizing and conducting primary customer research, as well as analyzing market trends to provide valuable insights to the team. Your work will directly influence how ezCater communicates with its customers and shapes its offerings to meet their needs.
You will partner with various internal teams to ensure that research findings are integrated into business strategies. This includes collaborating with marketing to refine messaging and enhance customer engagement. Your ability to translate complex data into clear, actionable recommendations will be crucial in driving the company's success in the competitive food for work technology space.
What we offer
At ezCater, we value diversity and inclusivity, fostering an environment where everyone can thrive. We offer a flexible work culture that supports remote work, allowing you to balance your professional and personal life effectively. Our commitment to employee growth means you will have opportunities for professional development and career advancement within the company. Join us in making a meaningful impact in the food for work industry while enjoying a supportive and collaborative workplace.
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