Customer Success Associate • Entry-Level

Who you are

You are a proactive individual with a passion for customer success and a knack for building strong relationships. You thrive in a fast-paced environment and are eager to learn about the Datadog product to effectively advocate for customers. Your ability to identify unique customer needs and convey the value of solutions is key to your success in this role. You understand the importance of collaboration and are excited to work within a hybrid workplace that values work-life harmony.

You have experience in customer-facing roles, ideally in a technology or SaaS environment, where you have developed skills in account management and customer support. Your strong communication skills enable you to engage effectively with customers and internal teams alike. You are detail-oriented and can pivot strategies based on varying customer requirements, ensuring that each customer feels valued and understood.

What you'll do

As a Customer Success Associate at Datadog, you will manage a high volume of accounts, focusing on driving product adoption and retention. You will identify target opportunities and manage the full sales cycle, ensuring that customers are leveraging the Datadog solution effectively. Your role will involve monitoring usage trends to uncover renewal risks and support greater adoption rates. You will act as an advisor to customers, helping them navigate technical support escalations, billing questions, and documentation requests.

Collaboration is key in this role, as you will work cross-functionally with internal teams such as support, product, and finance to ensure a seamless customer experience. You will follow a well-defined methodology to understand customer needs and advocate for their success within the organization. Your contributions will help shape the future of the Customer Success team as it scales, and you will have opportunities for personal development and growth within the company.

What we offer

At Datadog, we value our office culture and the relationships that come from collaboration. We offer a hybrid work environment that allows you to create a work-life harmony that best fits your needs. As part of our team, you will have access to professional development opportunities and be part of a supportive community that encourages growth and success. Join us in making a positive impact on our customers' experiences and driving the success of our innovative solutions.