Implementation Manager • Lead

Who you are

You have a proven track record in leading implementation teams, ideally within the SaaS industry, and possess a deep understanding of enterprise software solutions. Your experience includes managing complex projects and ensuring successful client onboarding and satisfaction. You are a strong communicator, capable of building relationships with clients and internal teams alike, and you thrive in a collaborative environment where you can support your team's growth and development.

You are passionate about technology and its role in transforming business processes, particularly in the fields of cybersecurity, privacy, and financial audit. You understand the importance of creating trust in global commerce and are motivated by the opportunity to make a significant impact in this area. Your leadership style is inclusive and empowering, fostering a culture of collaboration and innovation within your team.

Desirable

Experience in the audit or advisory sectors would be a plus, as would familiarity with the challenges faced by assurance practitioners. You are comfortable with data-driven decision-making and have a knack for identifying opportunities for process improvement. Your ability to adapt to changing circumstances and lead your team through challenges will be key to your success in this role.

What you'll do

As the Director of Implementation, you will oversee the implementation of Fieldguide's enterprise SaaS solutions, ensuring that projects are delivered on time and meet client expectations. You will lead a team of implementation specialists, providing guidance and support throughout the project lifecycle. Your role will involve collaborating closely with clients to understand their needs and tailor solutions accordingly, ensuring a smooth onboarding experience.

You will also be responsible for developing and refining implementation processes, leveraging best practices to enhance efficiency and effectiveness. Your leadership will be crucial in driving team performance and fostering a culture of continuous improvement. You will work closely with product and engineering teams to provide feedback on product features and enhancements based on client experiences.

In addition to managing client relationships, you will play a key role in training and mentoring your team, helping them to develop their skills and advance their careers. You will be expected to stay informed about industry trends and emerging technologies, ensuring that Fieldguide remains at the forefront of innovation in the audit and advisory space.

What we offer

Fieldguide offers a competitive compensation package that includes meaningful ownership opportunities. We provide flexible PTO and a 401k plan to support your financial well-being. Our wellness benefits include a bundle of free therapy sessions, reflecting our commitment to mental health and work-life balance. We also offer technology and work-from-home reimbursement to ensure you have the tools you need to succeed.

As a remote-first company, we value flexibility and understand the importance of work-life balance. You will have the opportunity to work from anywhere in the USA, allowing you to create a work environment that suits your needs. Our culture is inclusive and supportive, and we are dedicated to building a team that reflects diverse backgrounds and experiences. Join us at Fieldguide and help shape the future of business trust.