About First Resonance
Empowering manufacturers with cutting-edge software solutions
Key Highlights
- Raised $17.5 million in funding to date
- Customers include Astranis and Joby Aviation
- Founded by a former SpaceX engineer
- Headquartered in Los Angeles, California
First Resonance, headquartered in Los Angeles, California, is revolutionizing the manufacturing sector with its factory operating system designed for modern hardware production. Since its founding in 2018, First Resonance has attracted notable customers such as satellite manufacturer Astranis and NY...
🎁 Benefits
First Resonance offers flexible PTO, comprehensive medical, dental, and vision coverage, and a 401K retirement plan with employer match. Employees enj...
🌟 Culture
With a foundation rooted in engineering excellence, First Resonance fosters a culture that emphasizes innovation in manufacturing technology. The comp...
Customer Success Manager • Mid-Level
Overview
First Resonance is hiring a Customer Success Manager to ensure successful adoption of their software solutions. You'll build strong relationships with clients and guide them in maximizing product value. This role is based in Los Angeles.
Job Description
Who you are
You are a customer-oriented individual with a strong background in customer success management. You excel at building relationships and understanding client needs, ensuring they derive maximum value from software solutions. Your project management skills enable you to oversee onboarding processes effectively, ensuring smooth transitions for new clients. You are proactive in driving product adoption and usage, providing guidance and best practices to clients. You advocate for customer needs internally, ensuring their feedback is incorporated into product development. You work closely with sales teams to identify opportunities for contract renewals and expansions, driving revenue growth through upselling and cross-selling. You are adept at resolving issues and acting as a liaison between customers and internal technical teams.
What you'll do
In this role, you will manage the onboarding process for new clients, ensuring they have a seamless experience as they implement our software solutions into their manufacturing workflows. You will develop and maintain strong relationships with key stakeholders at client organizations, serving as their primary point of contact for all post-sales activities. Your proactive engagement with clients will drive product adoption and usage, as you provide them with guidance and best practices. You will advocate for customer needs internally, ensuring their feedback is heard and incorporated into product development efforts. Additionally, you will collaborate with the sales team to identify opportunities for contract renewals and expansion within existing accounts, contributing to revenue growth through upselling and cross-selling. You will also act as a liaison between customers and internal technical teams to resolve any issues that arise.
What we offer
At First Resonance, we offer a collaborative work environment where your contributions directly impact our clients' success. You will have the opportunity to work with a dynamic team focused on innovation in the manufacturing sector. We value your input and encourage you to share your ideas for improving our products and services. Our office is located in El Segundo, CA, providing a vibrant atmosphere for professional growth and development.
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