Engineering Manager • Senior

Who you are

You have over 5 years of experience in engineering management, particularly in cloud-based data platforms. Your leadership style fosters innovation and collaboration, enabling your team to thrive while delivering exceptional customer experiences. You possess a strong understanding of data architecture and compliance, ensuring that solutions are not only effective but also secure and reliable.

Your technical expertise includes a deep knowledge of AWS and other cloud technologies, allowing you to architect scalable data pipelines and AI-driven analytics. You are adept at integrating first-party data from multiple sources, enhancing customer engagement and marketing strategies. You understand the importance of data compliance and have experience implementing solutions that meet regulatory requirements.

You are passionate about building diverse teams and creating an inclusive environment where every team member feels empowered to contribute their unique perspectives. You believe that a team-first culture leads to better innovation and results, and you actively promote this within your organization.

Desirable

Experience with customer journey optimization and personalized marketing strategies is a plus. Familiarity with AI technologies and their application in data analytics will further enhance your ability to lead the team effectively.

What you'll do

As the Senior Engineering Manager for Data Cloud at Five9, you will lead the development and optimization of our customer data platform. Your role involves architecting scalable data solutions that drive personalized marketing and enhance customer engagement in the contact center industry. You will oversee the integration of first-party data across various sources, ensuring seamless data flow and compliance with industry standards.

You will collaborate closely with cross-functional teams, including product management and data science, to define the roadmap for data initiatives. Your leadership will guide the team in implementing best practices for data engineering and analytics, fostering a culture of continuous improvement and innovation.

In this role, you will also be responsible for mentoring and developing your team members, helping them grow in their careers while achieving project goals. You will conduct regular performance reviews and provide constructive feedback to ensure that the team remains aligned with the company's objectives.

What we offer

At Five9, we offer a supportive and inclusive work environment where diversity is celebrated. You will have the opportunity to work with cutting-edge cloud technologies and make a significant impact on customer experiences across the globe. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to revolutionize the contact center industry through innovative cloud solutions.