Platform Engineer • Senior

Who you are

You have 5+ years of experience in platform engineering, with a strong focus on cloud technologies and customer-facing roles. Your background includes leading the deployment and configuration of complex systems, ensuring that solutions meet business needs effectively. You are passionate about customer success and have a proven track record of delivering high-quality consulting and implementation services. You thrive in collaborative environments and enjoy mentoring others, contributing to a team culture that values diversity and inclusion.

Your technical expertise includes a deep understanding of cloud contact center solutions, and you are adept at gathering requirements, conducting product training, and performing solution testing. You have experience acting as a Project Engineer or Solution Architect, adapting your role to meet the needs of various projects. Your ability to communicate effectively with clients and stakeholders is one of your key strengths, allowing you to build strong relationships and drive successful outcomes.

Desirable

Experience with specific cloud platforms or contact center technologies would be a plus. Familiarity with project management methodologies and tools can enhance your effectiveness in this role. You are open to continuous learning and growth, eager to stay updated on industry trends and best practices.

What you'll do

As a Senior Platform Engineer at Five9, you will take the lead in deploying and optimizing our cloud contact center solutions for enterprise customers. Your responsibilities will include gathering requirements from clients, configuring products to meet their needs, and providing comprehensive training to ensure successful adoption. You will oversee solution testing and production rollouts, ensuring that projects are delivered on time and to the highest standards.

You will act as a key resource in the Professional Services team, collaborating closely with other engineers and stakeholders to drive project success. Your role will involve mentoring junior team members and contributing to the development of best practices within the organization. You will also participate in the mentorship program for VCC and other Five9 partner systems, sharing your knowledge and expertise to help others grow.

Your work will directly impact customer satisfaction and success, as you implement solutions that enhance their operations and drive business results. You will be responsible for maintaining strong communication with clients throughout the project lifecycle, addressing any concerns and ensuring that their expectations are met.

What we offer

At Five9, we foster a team-first culture that celebrates diversity and inclusion. We offer a collaborative work environment where you can thrive and grow in your career. Our commitment to employee empowerment means you will have the opportunity to be your authentic self while contributing to meaningful projects that make a difference in customer experience.

We provide competitive compensation and benefits, along with opportunities for professional development and advancement. Join us in our mission to innovate and deliver exceptional cloud contact center solutions that bring joy to customer experiences worldwide.