Software Engineering • Mid-Level

Who you are

You have a solid background in software engineering, with experience in building scalable and resilient systems. Your expertise in Java allows you to write clean, maintainable code that meets the needs of mission-critical applications. You thrive in an Agile environment, collaborating with cross-functional teams to deliver high-quality software solutions. Your understanding of DevOps practices enables you to contribute effectively to the deployment and monitoring of applications, ensuring they perform optimally in production.

You value diversity and inclusion, recognizing that a variety of perspectives leads to better problem-solving and innovation. You are committed to continuous learning and are eager to embrace new technologies and methodologies that enhance your skills and the team's capabilities. You understand the importance of documentation and strive to maintain clear and comprehensive records of your work, facilitating knowledge sharing within the team.

Desirable

Experience with cloud technologies and contact center solutions would be a plus, as would familiarity with Agile project management tools. You are open to mentoring junior engineers and sharing your knowledge to help them grow in their careers. A proactive approach to identifying and resolving issues is essential, as is the ability to adapt to changing priorities in a fast-paced environment.

What you'll do

As a Software Engineer II at Five9, you will be an integral part of the Global Voice team, contributing to the development of next-generation contact center solutions. You will participate in Agile Scrum ceremonies, collaborating closely with product owners, designers, and other engineers to define and refine requirements. Your role will involve writing high-quality code, conducting code reviews, and ensuring adherence to best practices in software development.

You will be responsible for designing and implementing scalable services that handle millions of customer interactions annually. Your work will directly impact the customer experience, as you create solutions that enhance agent productivity and improve service reliability. You will also engage in troubleshooting and debugging, addressing any issues that arise in production environments to maintain system integrity.

In addition to coding, you will contribute to the team's DevOps practices, helping to automate deployment processes and improve monitoring capabilities. You will have opportunities to learn about cloud technologies and integrate them into your work, enhancing the overall architecture of the contact center platform. Your contributions will be vital in driving innovation and ensuring that Five9 remains a leader in the cloud contact center market.

What we offer

Five9 fosters a team-first culture that values collaboration and inclusivity. You will have the chance to work with a diverse group of professionals who are passionate about technology and customer experience. The company offers competitive compensation and benefits, along with opportunities for professional development and career growth. You will be part of a mission-driven organization that is dedicated to transforming the customer experience through innovative cloud solutions. Join us at Five9 and help shape the future of contact centers while enjoying a supportive and dynamic work environment.