Customer Support • Lead

Who you are

You have a strong background in customer support management, ideally with experience in technical environments. You understand the importance of fostering a collaborative culture and are committed to empowering your team based on their individual talents and career stages. Your experience includes managing support operations, ensuring adequate coverage, and driving day-to-day activities effectively. You are skilled in working with Java applications and have a solid understanding of database and API support, which allows you to guide your team in resolving complex customer issues.

You thrive in a dynamic environment and are adept at strategic thinking, which enables you to identify areas for improvement in support operations. Your leadership style is inclusive, and you prioritize the professional growth of your team members, providing them with the necessary training and resources to succeed. You are also comfortable working in fixed shift timings and can adapt to the needs of the business, including optional 24x7 rotations.

What you'll do

As the Support Manager, you will lead the Bangalore support team, focusing on improving operational performance and customer satisfaction. You will manage daily support operations, including scheduling, training, and ensuring that your team is equipped to provide exceptional service. Your role involves collaborating with various stakeholders to enhance the support processes and product offerings, ensuring that customer data is handled efficiently and effectively.

You will be responsible for hiring and developing talent within your team, fostering a motivated and collaborative culture. You will also engage directly with customers to understand their needs and challenges, using this feedback to drive improvements in support operations. Your strategic initiatives will aim to streamline processes and enhance the overall customer experience, making data access as simple and reliable as possible.

What we offer

Fivetran provides a supportive work environment where you can grow your career while making a significant impact on customer satisfaction. You will have the opportunity to work with cutting-edge technology and be part of a mission-driven company that values data accessibility. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.