Operations Manager • Senior

Who you are

You have a strong background in lifecycle marketing and operations, with at least 5 years of experience in a similar role. You understand the intricacies of customer relationship management (CRM) and have a proven track record of implementing effective marketing strategies that drive engagement and retention. Your analytical mindset allows you to translate complex data into actionable insights, ensuring that marketing initiatives are both impactful and measurable.

You are a hands-on leader who thrives in a collaborative environment. You enjoy coaching and mentoring team members while also being deeply involved in the operational aspects of marketing. Your ability to communicate effectively with cross-functional teams, including technology and marketing, ensures that everyone is aligned and working towards common goals.

What you'll do

In this role, you will own the lifecycle marketing enablement and operational excellence, ensuring that all tools and workflows are optimized for efficiency and effectiveness. You will partner closely with the Director of MarTech to align on platform capabilities and integrations, translating enterprise investments into measurable outcomes. Your responsibilities will include overseeing the execution of customer messaging strategies, ensuring that they are delivered at scale and with precision. You will also be accountable for analyzing the performance of lifecycle marketing initiatives, using data to refine strategies and improve results.

What we offer

Flex provides a competitive benefits package, including medical, dental, and vision coverage from day one. You will also have access to company equity and a 401(k) plan with a company match. Enjoy unlimited paid time off and 13 company-paid holidays, along with parental leave and a Flex Cares Program. Join us in our mission to empower renters with flexibility over their expenses while enjoying a supportive and innovative work environment.