Operations Manager • Mid-Level

The Opportunity
We’re looking for a motivated Global Operations Manager to join Flexport’s Europe BQI (Booking, Quoting, and Invoicing) team. This role is key to improving shipment and client-level financial performance while shaping the future of logistics. You will work in a fast-paced, innovative environment where process improvement, standardization, and automation are at the core.

What You’ll Do

• People Management: responsible to manage and develop a team of individual contributors, establishing clear growth paths and challenging opportunities for team members.
• Governance and Controls: manage internal and external requirements to maintain a high bar in safety, security and supply chain compliance.
• Process/Domain expert: subject matter expert in your area of responsibility, acting as the go-to person to develop process improvements or experiment with new ideas/products.
• Problem Solving: use data and other insights to problem solve and continuously improve at scale.
• Short-term planning: plan labor and capacity on a daily, weekly and monthly basis and responsibility to work with partners and procurement/contract staffing to solve immediate needs.
• Operational Excellence: identify and monitor process defects that inhibits team members to execute to quality, cost and service goals and works towards reducing defects.
• Operational Controls: run weekly stand-ups for planning, communication and feedback cadences.
• Financial Controls: sufficient finance controls to eliminate revenue and cost leakage.

What You’ll Bring

• 3-5 years leading a team of people in the services industry at department or shift level.
• Business degree in Supply Chain or equivalent experience.
• Proven track record in delivering results in cost, quality or service delivered.
• 5+ years experience in cross border supply chains and logistics and/or freight forwarding.
• 2+ years in customer facing roles.
• Proficiency in speaking and writing English (and ideally spoken/written language skills for countries in your region).
• Qualified in lean principles, six sigma or equivalent is a plus.
• Experience in data analytics and programs such as SQL or equivalent is a plus.

What’s in there for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment.
• Daily catered lunches incl. vegetarian options, breakfast, snacks and soft drinks available in our office on daily basis.
• Commute expenses: Flexport will cover  home-office commuting costs for employees living outside of Amsterdam.
• 25 working days as vacation days based on full time employment.
• Health insurance: Flexport offers a collective health insurance plan including a basic package and any available additional packages. Your monthly premium is fully paid by Flexport. 
• A defined pension contribution scheme.
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members.
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.