Customer Support • Senior

Who you are

You have a strong background in customer support, ideally with experience in the benefits or HR technology space. You understand the importance of providing exceptional service and are dedicated to helping customers navigate their benefits options effectively. Your communication skills are top-notch, allowing you to convey complex information in a clear and concise manner. You thrive in a collaborative environment and enjoy working with diverse teams to solve problems and improve processes. You are adaptable and open to learning new technologies and systems, ensuring you can provide the best support possible. You believe in the mission of providing flexible and valuable employee benefits and are excited to contribute to a company that prioritizes customer satisfaction.

What you'll do

As a Senior Customer Support Advocate at Forma, you will be the first point of contact for customers seeking assistance with their benefits. You will guide them through the platform, helping them understand their options and resolve any issues they may encounter. Your role will involve collaborating with other teams, such as product and engineering, to relay customer feedback and suggest improvements to the platform. You will also be responsible for creating and maintaining support documentation to empower customers to find answers independently. Your expertise will help shape the customer experience, ensuring that users feel valued and supported throughout their journey with Forma.

What we offer

Forma offers a dynamic work environment where you can grow your skills and make a meaningful impact. We provide competitive compensation and benefits, including flexible work arrangements to support your work-life balance. You will have the opportunity to work with a talented team that is passionate about transforming the employee benefits landscape. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and unique career paths.