Customer Support • Entry-Level

Who you are

You have a strong desire to help others and enjoy solving problems — as a Customer Support Specialist, you will be the first point of contact for our customers, guiding them through their inquiries and ensuring they have a seamless experience with our platform. You thrive in a fast-paced environment and can manage multiple tasks while maintaining a high level of organization and attention to detail. Your communication skills are excellent, allowing you to convey information clearly and effectively to customers.

You are empathetic and understand the importance of providing thoughtful and efficient support — you recognize that our customers rely on us to help them navigate the complexities of real estate closings. You are patient and attentive, ensuring that every customer feels valued and understood. You are also adaptable, ready to learn and grow as you encounter new challenges in your role.

What you'll do

As a Customer Support Specialist at Snapdocs, you will act as the first point of contact for inbound phone support, documenting clear and thorough call notes to ensure accurate follow-up. You will manage multiple email queues, responding to customer inquiries promptly and effectively. Your role will involve troubleshooting issues, providing solutions, and escalating complex problems to the appropriate teams when necessary. You will also contribute to improving our support processes by providing feedback based on customer interactions.

You will work closely with other team members to ensure a cohesive approach to customer support, sharing insights and strategies to enhance the overall customer experience. Your ability to stay organized and focused will be crucial as you handle a variety of customer requests and issues. You will play a vital role in helping our customers successfully complete their transactions on our platform, ensuring they receive the support they need in real time.

What we offer

At Snapdocs, we are committed to building a supportive and inclusive work environment. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. You will be part of a dynamic team that values collaboration and innovation, working together to transform the mortgage industry. We encourage you to apply even if your experience doesn't match every requirement — we believe in the potential of every individual and are excited to see how you can contribute to our mission.