About Formlabs
Empowering professionals with advanced 3D printing technology
Key Highlights
- Headquartered in Somerville, MA with 501-1000 employees
- Over 100,000 printers sold to clients like Coca-Cola & Sony
- $250.8 million raised in Series D funding
- Largest supplier of professional SLA and SLS 3D printers globally
Formlabs, headquartered in Somerville, MA, is a leading provider of professional 3D printers, specializing in stereolithography (SLA) and selective laser sintering (SLS) technologies. Since its founding in 2011 by MIT alumni, Formlabs has sold over 100,000 printers to major companies like Coca-Cola ...
đ Benefits
Employees at Formlabs enjoy competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. The company also offers a ...
đ Culture
Formlabs fosters a culture of innovation and engineering excellence, driven by a commitment to serve professionals in the 3D printing market. The comp...
Overview
Formlabs is hiring a Support Engineer to provide technical assistance for their SLA/SLS 3D printing products. You'll gain deep technical knowledge and act as a technical escalation point for customer issues. This role is ideal for those looking to start their career in a technical support environment.
Job Description
Who you are
You are eager to start your career in technical support and have a strong interest in 3D printing technology. You possess a Bachelor's degree and are ready to gain deep technical knowledge of the SLA (stereolithography) and SLS (Selective Laser Sintering) product environments. You are a problem solver who enjoys helping others and can communicate technical troubleshooting steps effectively to resolve customer issues. You are detail-oriented and can track the occurrence rate of ongoing and newly arising issues, championing efforts across the organization to resolve them. You thrive in a collaborative environment and are excited to work with a diverse team to tackle challenges.
Desirable
Experience or coursework related to engineering or technical support would be beneficial, but not required. A passion for customer service and a willingness to learn will set you apart.
What you'll do
In this role, you will act as the technical escalation point for customer issues arising from our SLA/SLS platforms. You will develop and communicate technical troubleshooting steps to resolve in-field issues to our Services agents. You will investigate issues that require further analysis to uncover root causes and partner with R&D and Documentation teams to deliver effective solutions. You will maintain the systems that Services agents use to report customer issues, ensuring that all information is accurately tracked and reported. Your contributions will help enhance the customer experience and support the growth of our innovative 3D printing technology.
What we offer
At Formlabs, you will be part of a dynamic and growing team dedicated to revolutionizing the 3D printing industry. We offer a collaborative work environment where you can learn from experienced professionals and develop your technical skills. You will have the opportunity to work with cutting-edge technology and contribute to projects that have a real impact on our customers. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in building an inclusive community that will change the face of 3D printing.
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