Customer Support • Mid-Level

Who you are

You have a strong business acumen and experience in providing technical support for Software-as-a-Service (SaaS) technology products. Your excellent communication skills enable you to effectively assist customers and exceed their expectations. You thrive in a collaborative environment and are ready to take ownership of your impact within the team.

You understand the importance of user experience and are committed to helping customers navigate and optimize their use of the accounting platform. Your background in accounting is preferred, as it allows you to relate to customer needs more effectively. You are proactive in resolving technical issues and enjoy being the go-to resource for your team.

What you'll do

In this role, you will be responsible for providing ongoing technical support to existing customers using FRONTSTEPS' products. You will assist customers in resolving their technical issues promptly through various communication channels, including phone, email, and chat. Your goal is to ensure that customers are satisfied and able to utilize the software to its fullest potential.

You will collaborate with other team members to address critical issues and share knowledge to improve the overall customer support experience. Your ability to understand customer needs and provide tailored solutions will be key to your success in this position. You will also contribute to the continuous improvement of support processes and documentation, ensuring that the team operates efficiently.

What we offer

At FRONTSTEPS, you will be part of a team that values collaboration and innovation. We provide opportunities for professional growth and development, allowing you to expand your skills and advance your career. Our culture is built on a winning mindset, and we encourage you to step up and make a difference in the communities we serve. Join us in empowering communities to thrive through technology.