Customer Support • Entry-Level

Who you are

You are someone who is deeply committed to improving the lives of others, with a strong focus on patient care and support. You thrive in a team-based environment and are passionate about making healthcare more accessible and affordable for everyone. Your empathetic nature allows you to connect with patients and understand their unique circumstances, ensuring they feel valued and cared for throughout their health journey.

You possess excellent communication skills, enabling you to effectively engage with patients over the phone and through various digital platforms. You are adaptable and can navigate the complexities of healthcare, always striving to provide the best possible experience for those you assist. Your dedication to patient well-being drives you to go above and beyond in your role, creating special moments that exceed expectations.

What you'll do

As a Patient Support Associate at Galileo, you will be an integral part of our Virtual Support Team, working to bring healthcare to those who need it most. Your primary responsibility will be to understand the unique circumstances of each patient you assist, using this insight to provide tailored support and guidance. You will engage with patients through various channels, ensuring they feel supported and informed throughout their healthcare journey.

You will collaborate closely with other team members to ensure a seamless experience for patients, addressing their concerns and questions with empathy and professionalism. Your role will involve actively listening to patients, understanding their needs, and helping them navigate the healthcare system effectively. You will play a crucial part in fostering a positive relationship between patients and our healthcare providers, ensuring that every interaction is meaningful and impactful.

What we offer

At Galileo, we are committed to creating a supportive and inclusive work environment where every team member can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven organization that values innovation and collaboration, working alongside a team of leading experts in healthcare and technology. Join us in transforming the way healthcare is delivered and experienced by patients across the United States.