About Alma
Affordable mental health care for everyone
Key Highlights
- Raised $220.5M from top investors like Insight Partners and Cigna Ventures
- Over 20,000 therapists in a nationwide network
- Available in all 50 states, offering in-network care
- Named one of Inc’s Best Workplaces in 2022, 2023, and 2024
Alma is a mental health care platform that simplifies access to affordable therapy by enabling over 20,000 therapists to accept insurance and provide in-network care across all 50 states. Founded in 2015, Alma has raised $220.5M from investors including Insight Partners and Cigna Ventures, and offer...
🎁 Benefits
Alma provides competitive salaries, equity options, generous PTO, and a remote-friendly work environment. Employees also benefit from a learning budge...
🌟 Culture
Alma fosters a mission-driven culture focused on improving mental health access. The company emphasizes collaboration and innovation, ensuring that em...
Customer Success • Lead
Alma • United States - Remote
Overview
Alma is seeking a Director of Customer Experience to lead their team in delivering exceptional support for providers and clients. You'll drive customer-centric initiatives and collaborate across departments to enhance services. This role requires extensive experience in managing support teams at scale.
Job Description
Who you are
You have extensive experience leading high-quality support teams at scale — you've designed and operationalized teams for organizational effectiveness, ensuring that customer needs are met with excellence. Your customer-focused mindset drives you to empower frontline teams to deliver exceptional service at every touchpoint.
You understand the importance of cross-functional collaboration — you can elevate insights from customer interactions to inform product, design, and marketing strategies. Your ability to analyze customer feedback and implement improvements is key to enhancing the overall customer experience.
What you'll do
As the Director of Customer Experience at Alma, you will lead the team through a critical growth phase, focusing on scaling and evolving the service for both providers and their clients. You will define and implement strategies that ensure customer-centric support is delivered consistently across all interactions.
Your role will involve equipping and empowering frontline teams, providing them with the tools and training necessary to excel in their roles. You will work closely with product, design, and marketing teams to ensure that customer insights are integrated into the development of services and tools.
You will be responsible for setting performance metrics and continuously monitoring the effectiveness of customer support initiatives. By fostering a culture of feedback and improvement, you will help drive the organization towards becoming a best-in-class service provider.
What we offer
At Alma, you will be part of a mission-driven organization dedicated to simplifying access to mental health care. We offer a collaborative work environment where your contributions will directly impact the quality of care provided to thousands of therapists and their clients. Join us in making a difference in the mental health landscape.
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