About Okta
Secure identity management from cloud to ground
Key Highlights
- Public company (NASDAQ: OKTA) - strong equity potential
- Over 1000 employees with significant growth trajectory
- $229.3 million raised in Series E funding
- Provides identity management solutions for cloud applications
Okta (NASDAQ: OKTA) is a leading identity management platform headquartered in The East Cut, San Francisco, CA. With over 1000 employees, Okta provides secure single sign-on solutions for organizations of all sizes, enabling seamless access to cloud applications. The company has raised $229.3 millio...
🎁 Benefits
Okta offers flexible work-from-home opportunities, comprehensive health and wellness benefits, and financial incentives including stock options. Emplo...
🌟 Culture
Okta fosters a culture focused on security and innovation, emphasizing the importance of identity management in today's digital landscape. The company...
Skills & Technologies
Overview
Okta is hiring a Director of Customer First Experience Platforms to lead a team focused on enhancing the customer journey. You'll collaborate with various cross-functional teams to optimize digital platforms and drive measurable customer impact. This role requires strategic leadership and experience in customer success.
Job Description
Who you are
You have a strong background in customer experience and digital platforms, with a proven track record of leading teams to enhance customer journeys. Your experience includes collaborating with cross-functional groups to align digital efforts with business objectives, ensuring that customer needs are met effectively. You are a lifelong learner who values diverse perspectives and can leverage unique experiences to improve processes and outcomes.
You possess excellent communication and leadership skills, enabling you to mentor and guide a diverse team of professionals. Your strategic mindset allows you to define and execute a vision for digital platforms that enhances customer support, success, and community engagement. You are comfortable with AI enhancements and understand their role in optimizing customer interactions.
What you'll do
In this strategic leadership position, you will define and execute the vision and roadmap for digital platforms within the Customer First organization. You will focus on improving key touchpoints across the customer journey, specifically within customer support and success. Your role will involve driving the optimization of AI enhancements across digital platforms to ensure a seamless customer experience.
You will partner closely with teams in Digital Success, Support, Business Technology, AI Governance, Content, Operations, Digital Marketing, and Customer Acceleration Programs. Together, you will ensure that all digital efforts are deeply aligned with business objectives and drive measurable customer impact. You will lead initiatives that uphold Okta's commitment to security and innovation while enhancing the overall customer experience.
What we offer
At Okta, you will be part of a dynamic team that values collaboration and innovation. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in an inclusive environment that celebrates diverse perspectives and experiences, contributing to a culture of continuous improvement and excellence in customer service.
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