About Glovo
Your local goods delivered in under 60 minutes
Key Highlights
- Operates in over 20 countries including Spain, Italy, and Argentina
- Raised over $1 billion in funding from Sequoia Capital and Rakuten
- Delivers food, groceries, and urgent packages within 60 minutes
- Utilizes real-time geolocation for efficient delivery tracking
Glovo, founded in 2015 and headquartered in Barcelona, is an on-demand delivery service operating in over 20 countries, including Spain, Italy, and Argentina. The platform connects customers with local couriers to deliver food, groceries, and other products within 60 minutes. Glovo has raised over $...
🎁 Benefits
Glovo offers competitive salaries, equity options, flexible working hours, and a generous PTO policy. Employees also benefit from a remote work policy...
🌟 Culture
Glovo fosters a fast-paced, results-oriented culture that emphasizes innovation and adaptability. The company values local knowledge and encourages em...
Overview
Glovo is hiring a Head of Workforce Management to lead the end-to-end workforce planning cycle across their international support operations. You'll be responsible for forecasting, scheduling, and real-time execution to enhance service quality. This role requires strong leadership and strategic planning skills.
Job Description
Who you are
You have a proven track record in workforce management, with experience leading teams in a fast-paced environment. Your expertise in data analysis allows you to turn insights into actionable strategies that improve operational efficiency. You thrive in multicultural settings and are adept at managing diverse teams across various regions. Your leadership style fosters collaboration and inclusivity, ensuring that every team member feels valued and heard.
You possess strong communication skills, enabling you to articulate complex ideas clearly and effectively to stakeholders at all levels. Your ability to build relationships and influence others is key to driving change and achieving organizational goals. You are passionate about developing talent and creating a culture of continuous improvement within your team.
What you'll do
As the Head of Workforce Management, you will oversee the entire workforce planning cycle, from forecasting demand to scheduling and real-time execution. You will establish clear planning standards and develop a scalable team structure that supports the growth of Glovo's operations. Your role will involve analyzing data to identify trends and opportunities for improvement, ensuring that the company delivers world-class service to its users.
You will collaborate closely with various departments, including operations, customer support, and technology, to align workforce strategies with business objectives. Your leadership will be crucial in championing the development of expertise across core WFM pillars, ensuring that your team is equipped with the skills and knowledge needed to excel in their roles.
What we offer
At Glovo, we are committed to fostering a unique culture that values diversity and inclusion. We offer a dynamic work environment where you can bring your authentic self to work and contribute to meaningful projects that impact millions of users. You will have access to career development opportunities that empower you to grow and succeed in your role. Join us in revolutionizing the way people connect with their everyday needs and make a difference in the lives of others.
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