Operations Manager • Mid-Level

Who you are

You have a strong background in workforce management, with experience in capacity planning and scheduling. You understand the importance of data-driven decision-making and are customer-centric in your approach. Your ability to forecast contact volume and determine staffing requirements is well-honed, allowing you to effectively manage resources in a fast-paced environment. You thrive in collaborative settings, working cross-functionally with product teams to align staffing needs with new policies and features. Your analytical mindset helps you to constantly improve processes and enhance operational efficiency.

What you'll do

As a Workforce Manager at Whatnot, you will lead the capacity planning and scheduling efforts for the Trust & Risk organization. You will be responsible for forecasting staffing needs based on contact volume and service level agreements (SLAs). Your role will involve analyzing data to make informed decisions about headcount requirements and schedules. You will collaborate closely with product teams to ensure that staffing aligns with the launch of new features and policies. Additionally, you will oversee reporting and performance metrics to continuously optimize workforce operations. Your leadership will be crucial in driving efficiency and enhancing the customer experience.

What we offer

At Whatnot, you will be part of a dynamic team that is redefining e-commerce. We offer a collaborative work environment where innovation is encouraged. You will have the opportunity to work with a diverse group of professionals who are passionate about building the future of online marketplaces. Our company culture values respect and support for different skills and experiences, fostering a workplace where everyone can thrive. We provide competitive compensation and benefits, along with opportunities for professional growth and development.