It Support • Mid-Level

Who you are

You have a solid background in IT support, demonstrating competent IT literacy and the ability to navigate various applications and systems. You excel in answering technical questions and troubleshooting problems, ensuring users can effectively utilize software and systems. Your interpersonal skills allow you to communicate effectively with employees, guiding them through technical challenges with patience and clarity. You thrive under pressure, managing multiple high-level tasks while maintaining a focus on providing excellent support. You are proactive in identifying potential issues and are committed to enhancing the overall employee experience through technology.

What you'll do

As an IT Support Specialist at GoodLeap, you will be an integral part of the Employee Technology Enablement team, responsible for onboarding new employees and providing ongoing support to the existing employee base. You will troubleshoot technical issues, answer queries, and guide users in maximizing their productivity with our software and systems. Your role will involve collaborating with various teams to ensure that technology solutions align with employee needs and organizational goals. You will also document support processes and contribute to the continuous improvement of IT support services, ensuring that all employees have access to the tools they need to succeed.

What we offer

GoodLeap offers a dynamic work environment where you can make a significant impact on employee technology experiences. You will be part of a mission-driven company focused on delivering sustainable solutions, and you will have the opportunity to grow your skills in a supportive team setting. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.