Product Support Manager • Mid-Level

Who you are

You have 5 years of experience in a technical project management or customer-facing role, demonstrating your ability to manage multiple, time-sensitive projects with engaged priorities. Your background includes a Bachelor's degree or equivalent practical experience, and you possess strong project or program management skills, along with excellent communication and investigative abilities. You are adept at process improvement and have experience working with analytics, software coding, or customer-side web technologies. Your qualifications may include a Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science, along with certifications in Process Improvement such as Six Sigma.

What you'll do

In this role, you will advocate for Google’s users by creating helpful and trusted experiences across the Google Fi product ecosystem. You will collaborate with cross-functional teams, including Product Managers and Engineers, to develop and implement support strategies for critical user journeys. Your responsibilities will include enhancing customer support data analysis to gain insights and addressing immediate support needs while developing systemic solutions for recurring issues. You will lead projects that streamline processes and implement workflows designed to increase efficiency, ensuring that Google Fi’s products are optimized for every user.

What we offer

At Google, you will be part of a team that values innovation and collaboration. We provide opportunities for professional growth and development, as well as a supportive work environment that encourages you to share your ideas and insights. You will have access to a range of resources and tools to help you succeed in your role and make a meaningful impact on our users' experiences.