Engagement Manager • Senior

Who you are

You have a strong background in managing customer engagements, ideally with experience in observability or related fields. Your strategic mindset allows you to align customer needs with business objectives, ensuring successful project outcomes. You excel in communication and collaboration, working closely with cross-functional teams to advocate for customer success. You understand the importance of data-driven decision-making and are comfortable navigating complex project landscapes. Your ability to build relationships with clients and stakeholders is key to your success in this role. You are adaptable and thrive in a remote-first environment, embracing the challenges and opportunities that come with it.

What you'll do

As a Senior Engagement Manager at Grafana, you will lead complex, outcome-driven projects that help customers unlock the full value of Grafana's observability platform. You will guide engagements from start to finish, ensuring alignment between customer expectations and project deliverables. Your role will involve collaborating with engineering and product teams to tailor solutions that meet specific client needs. You will also be responsible for managing project timelines, resources, and budgets, ensuring that projects are delivered on time and within scope. Your strategic insights will help shape the direction of customer engagements, driving long-term success and satisfaction. You will advocate for customer needs within the organization, providing feedback to improve Grafana's offerings and services. Additionally, you will mentor junior team members, fostering a culture of learning and growth within the Professional Services team.

What we offer

Grafana Labs offers a remote-first work environment that values transparency, autonomy, and trust. You will be part of a collaborative culture that encourages innovation and meaningful work. We provide competitive compensation and benefits, along with opportunities for professional development and career growth. Join us in making a significant impact in the observability space, helping organizations monitor and understand their systems effectively.