Technical Account Manager • Senior

Who you are

You have a strong background in technical engagement and customer success, ideally with experience in professional services or consulting. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to bridge gaps and drive successful outcomes. You thrive in a collaborative environment and are passionate about helping customers achieve their business objectives through technology. You understand the importance of aligning technical solutions with customer needs and are skilled at identifying opportunities for future work within accounts.

You possess a deep understanding of cloud infrastructure and web technologies, which enables you to provide valuable insights and guidance to customers. Your experience in managing complex projects and engagements has equipped you with the skills to lead teams and ensure successful delivery of services. You are proactive in seeking feedback and continuously improving processes to enhance customer satisfaction and service quality.

What you'll do

As a Senior Technical Engagement Manager at Vercel, you will play a pivotal role in driving customer success by providing technical leadership on post-sales engagements. You will work closely with account teams to ensure that customer outcomes align with their business and technical goals. Your responsibilities will include scoping potential future work, contributing to the growth of Vercel's Professional Services, and enhancing delivery capabilities. You will also be involved in building new education and migration offerings that empower customers to leverage Vercel's platform effectively.

You will collaborate with cross-functional teams to identify and address customer needs, ensuring that they receive the highest level of service and support. Your role will require occasional travel to meet with customers and stakeholders, fostering strong relationships and understanding their unique challenges. You will be instrumental in shaping the future of Vercel's Professional Services, driving innovation and excellence in service delivery.

What we offer

At Vercel, we are committed to creating an inclusive and supportive work environment where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technologies and collaborate with a talented team dedicated to delivering exceptional results for our customers. Join us in our mission to enable the world to ship the best products and make a meaningful impact in the web development landscape.